Privacy policy and information on cookies

This privacy policy sets out how Country Fare Ltd uses and protects any information that you give them when you use this website, or place orders via their telephone ordering system.

Country Fare Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Country Fare Ltd may change this policy from time to time by updating this page. This privacy policy was last reviewed on 24 May 2018.

 

Security and payment transactions

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Secure credit card and payment authorisation is handled by our payment provider, PayPal.

Information we collect to complete your order

If you place an order through our site, you will be required to provide contact, billing and payment information including email address and telephone number so that we can process your order.

We do not have access to your card details when you complete an online order. This is processed through PayPal, a secure third party server.

Although we have access to your card details when you place an order by telephone, we do not retain any card details following processing of the order.

We collect and process information about how you use our site via Google Analytics. This enables us to tailor our site to your needs. Please see the sections below titled, 'How we use cookies, and 'Cookies set by Google Analytics, for further information. 

How we use cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Our site uses cookies to remember useful information which allows features such as our online shop and ordering system to work properly.

Cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. They do not give us access to your computer or any information about you, other than the data you choose to share with us.

We use 'Google Analytics, to help us analyse data about web page traffic and improve our website in order to tailor it to your needs. We may use this data to analyse trends and statistics to improve your online experience. We only use this information for statistical analysis purposes and do not pass it on to any third parties.

Our site cannot determine personal details such as your e-mail address unless you choose to submit them, for instance via an online order.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them. The browser you are using should have specific instructions on how to control the acceptance of cookies, and also how to delete unwanted cookies from your hard drive.

Disabling cookies may prevent you from taking full advantage of the website. For example, to order products from our online shop, you need to have cookies enabled (if you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data protection and controlling your personal information

You may choose to restrict the collection or use of your personal information by writing to us at Country Fare Ltd, Dalefoot Farm, Mallerstang, Kirkby Stephen, Cumbria CA17 4JT or by emailing [email protected]

Additionally, if you have previously subscribed to our web mails or similar promotional information, you may unsubscribe via the same contact details.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to the address above or via the above email address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Changes to our privacy policy

This privacy policy may occasionally be updated or amended, therefore we advise you to revisit this page regularly. This privacy policy was last reviewed on 24 May 2018.

Contact information

If you have any questions or concerns about this privacy policy, please email us at [email protected]

Limitations on liability

In no event will Country Fare Ltd or any party involved in creating, producing or delivering this site or its products or services be liable in any manner whatsoever for any incidental, consequential, indirect, special or punitive damages arising out of your access, use, or inability to use the site, or in connection with any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure (including loss of profits, loss of business or data, business interruption or damages that result from inaccuracy of the information or inconvenience, delay, or loss of use of the site).

The foregoing limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis, even if Country Fare Ltd. or any other connected party has been advised of the possibility of such damages.